Your First Visit
A smooth start to your dialysis journey.
Your first dialysis session can feel like a big step, but we’re here to make it easy and comfortable. From the moment you arrive, our team will guide you through each stage, answer your questions, and help you settle in.
treatment_johannesburg_edited.jpg)
Preparing for
Dialysis
(What to Bring)
To make your visit smooth, please bring the following:
-
South African ID or passport
-
Medical aid card
-
Referral letter (if applicable)
-
A list of your current medications
Patients will also be advised on any additional items to bring for their first visit.
Insurance and Payment Information
We work with all registered medical aids, provided your plan covers our services. Our admin team manages and submits claims on your behalf, so you don’t need to worry about paperwork.
Private payments may be accepted only on a case-by-case basis, where special arrangements have been made in advance.
Patient & Visitor Information
-
Security & Access: Secure parking with easy access for patients with mobility needs.
-
Operating Hours:
-
Mon / Wed / Fri: 05:00 – 20:00
-
Tues / Thurs / Sat: 05:00 – 11:00
-
-
Transport Assistance: We can help arrange patient transport if needed.
-
Comfort & Amenities: Free Wi-Fi, individual tablets with streaming services, plus refreshments and nutritious snacks provided during treatment.
What to Expect at Your First Session
On your first day, you can look forward to:
-
A warm welcome from our care team
-
A walkthrough of the dialysis process and your treatment chair
-
An introduction to your nephrologist and dialysis nurses
-
Comfort checks during treatment, with access to snacks, entertainment, and support
Next Steps
-
Book your consultation with our medical team
-
Tour the clinic and meet the staff who will care for you
-
Begin your personalised treatment plan tailored to your health needs