Legal Policies | Expedius Dialysis

Effective date: 01/06/2024

Introduction:

We at Expedius (hereinafter “we”, “us”, or “our”) respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, store, share and protect your personal information when you visit or use our website, contact us, receive services from us, or engage with our clinic.

Responsible Party & Information Officer:

Expedius is the responsible party for the processing of your personal information as defined by the Protection of Personal Information Act, No 4 of 2013 (POPIA).
If you have any questions or complaints about how we handle your personal information, you may contact our Information Officer:

• Name (Information Officer): Mr Mabuza
• Email: info@expedius.co.za
• Postal address: Gold Spot Shopping Centre, 19935 Bierman Road, Vosloorus Ext.29, Boksburg, 1475, South Africa.
• Phone: (011) 906 1004

The Personal Information We Collect:

We may collect, store and use the following kinds of personal information:

• Identifying information (name, identity number [where relevant], date of birth)
• Contact information (address, email, telephone, WhatsApp, etc.)
• Medical and health information relevant to your treatment (diagnosis, treatment plan, test results, medical history, dialysis schedule, etc.)
• Payment / billing / insurance / medical aid information (where relevant)
• Website usage data (cookies, analytics) if you use our website
• Any other information you voluntarily provide to us (queries, feedback, etc.)

How & Why We Use Your Personal Information:

We will only collect and process your personal information when it is reasonably necessary for one or more of the following purposes:

• To provide you with healthcare services (dialysis, consultations, support, etc.)
• To respond to your enquiries and communicate with you
• To maintain your treatment records, monitor your health progress, schedule your appointments, manage your billing/insurance information
• For internal record-keeping, quality control, audit and compliance
• To send you important notices or information relating to your health, treatment, services, or legal obligations
• To process payments, or to verify and administer claims with medical aids or insurers
• To fulfil legal or regulatory obligations (including reporting, statistics, audit, etc.)
• To notify you of changes in our services, policies, or as required by law
• To improve our services and website (analytics), always in compliance with POPIA

We will not use your personal information for other purposes without your consent, unless required or permitted by law.

Lawful Basis / Conditions for Processing:

We process your personal information in compliance with POPIA’s requirements. This includes only processing information:

• for a lawful and specific purpose;
• that is adequate, relevant and not excessive for the purpose;
• in a manner that is transparent;
• ensuring the data is accurate, complete and up to date;
• protecting against un-authorised or unlawful processing and against loss, damage or destruction;
• giving you the right to access, correct, or object to processing of your data, as provided under law.

Storage, Retention & Deletion

We will retain your personal information only as long as necessary for the purpose for which it was collected or as required by law. Once it is no longer needed, we will destroy or de-identify it in a secure manner, unless retention is required for legal, audit or medical reasons.

Disclosure to Third Parties / Service Providers
We may share your personal information with third parties in the following circumstances:

• With healthcare professionals (nephrologists, nurses, dietitians, etc.) involved in your treatment
• With medical aid / insurance providers, where necessary
• With independent transport service providers (for transport assistance) when you have requested their services; please note that these providers are not operated by Expedius.
• With our service providers (analytics, website hosting, email, appointment scheduling, etc.), provided we ensure they apply appropriate security and confidentiality measures
• When required or permitted by law (e.g. reporting requirements, audits, regulatory/legal obligations)

International or Cross-Border Transfer

If we ever need to transfer your personal information to a recipient outside South Africa, we will only do so in compliance with POPIA, ensuring that legal requirements and safeguards are satisfied.

Security Safeguards

We take reasonable technical and organisational measures to protect personal information from unauthorised access, alteration, disclosure or destruction. We continuously review our security policies so your data remains safe.

Your Rights

Under POPIA, you have rights including:

• The right to know whether we hold your personal information and to access it
• The right to correct, update or delete your personal information, if accurate or relevant (subject to any legal retention requirements)
• The right to object to certain uses of your information
• The right to withdraw consent where it was the basis for processing
• The right to be notified if there has been a security breach affecting your personal information

You can exercise these rights by contacting our Information Officer (Mr Mabuza at the contact details above).

Cookies / Analytics

If we use cookies, analytics or other tracking technologies, we will inform you and obtain your consent where required. We will explain how you can refuse or withdraw consent.

Breach Notification

If your personal information is compromised or accessed by an unauthorised person, we may notify you and the relevant authorities as required by law.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal or regulatory requirements or improvements in how we handle personal information. When we do, we will publish the revised version and indicate the date of update.

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Medical Information Disclaimer — Expedius

The information provided on this website is intended for general educational and informational purposes only. It is not a substitute for personalised medical advice, diagnosis, or treatment by a qualified healthcare professional.

While we strive to ensure that information is accurate and up to date, we do not guarantee its completeness or applicability to your specific situation. You should always consult a qualified medical professional regarding your health, treatment plan, or whether a particular therapy is suitable for you.
Use of this site does not create a doctor-patient (or clinician-patient) relationship.
To the fullest extent permitted by law, neither Expedius nor any practitioner, employee, or partner will be liable for any damages, losses, or harm resulting from your reliance on this website, except where the law (such as in cases of negligence causing personal injury or death) does not allow such limitation of liability.

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Terms & Conditions — Expedius

By accessing or using this website, you agree to be bound by the terms and conditions contained here, which govern your use of the website. If you do not agree to any part of these Terms & Conditions, please do not use the website.

You may only use the website for lawful purposes. You must not use the website in any way that causes damage, unlawful activity, or infringes third-party rights.

We reserve the right to modify, suspend or discontinue any part of the website without prior notice. We may revise these Terms & Conditions at any time; your continued use of the website after changes indicates your acceptance of the revised Terms.

All content on the website (text, images, logos, design, layout) is protected by copyright or other intellectual property rights, owned or licensed by Expedius. You may not reproduce, distribute or commercialise the content without prior written permission, except where permitted by law.
These Terms & Conditions are governed by the laws of the Republic of South Africa. Any disputes or claims arising from your use of this website or its services will be subject to the non-exclusive jurisdiction of the South African courts.

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Liability & Service Provider Disclosure — Expedius

Some services you arrange with Expedius are performed by independent third-party service providers (for example, our Transport Assistance Service). These providers are not owned or operated by Expedius. While we assist in arranging them, Expedius does not assume responsibility or liability for their performance, conduct or availability beyond what is required by law.

To the fullest extent permitted by law, Expedius is not liable for any direct, indirect, incidental or consequential losses, damages or injury that may result from your use of third-party services, except in cases of gross negligence or unlawful conduct.

Nothing in these Terms or disclaimers excludes or limits liability for death or serious bodily injury resulting from our negligence, or for fraud or any other liability that cannot be excluded or limited under South African law.